Frequently Asked Questions (FAQs)

At ZAMUNA, we believe wearing a saree is not just about fashion – it is about celebrating Indian heritage, artistry, and luxury. To help you make your shopping experience easy and transparent, we’ve put together detailed answers to the most common questions.

About ZAMUNA Sarees

Q: What kind of sarees does ZAMUNA offer?
A: ZAMUNA offers a curated collection of premium sarees including silks, georgettes, tissues, organzas, chiffons, linens, and cottons. Our sarees are a blend of traditional elegance and modern aesthetics. Each saree is carefully sourced to reflect Indian culture, timeless grace, and premium quality.

Q: Are ZAMUNA sarees handwoven or machine-made?
A: At ZAMUNA, we focus on high-quality fabrics and artisanal craftsmanship, whether handwoven or crafted using advanced techniques. Every saree goes through strict quality checks to ensure authenticity, comfort, and luxury appeal. While not every saree is handloom, each one carries the hallmark of ZAMUNA’s premium design philosophy.

Q: What is the standard size of a ZAMUNA saree?
A: All ZAMUNA sarees come in a standard length of 5.5 to 6.3 meters with a blouse piece of 0.8 meters, ensuring a complete ensemble. Some contemporary collections may have unique dimensions, which are always clearly mentioned in the product description.

Q: Do ZAMUNA sarees come with a blouse piece?
A: Yes, sarees include an unstitched blouse piece. We also offer blouse stitching services on request, so you can get a tailored blouse designed to your size and preference.

Q: What makes ZAMUNA sarees unique?
A: Our uniqueness lies in the curation, design sensibility, and premium finish. ZAMUNA sarees are not just fabric – they are an expression of luxury, heritage, and modern sophistication. We take pride in offering sarees that are easy to drape, versatile to style, and elegant for every occasion.

Ordering & Customization

Q: Can I customize my saree order?
A: Yes, ZAMUNA offers blouse stitching, fall & edging services, and minor customizations. Our Style Advisors can guide you with designs, embroidery choices, and blouse cuts so your saree reflects your personal style.

Q: Does ZAMUNA offer Try & Buy?
A: At present, Try & Buy is not available. However, we provide high-quality images, detailed videos, and zoom-in product features so that you can shop with confidence. Our Style Advisors are always available to help you choose the right saree.

Care & Maintenance

Q: How should I care for my ZAMUNA saree?
A: Proper care ensures your saree stays beautiful for generations.

• Dry clean only for silks, tissues, and zari sarees.
• Store in a cotton muslin bag in a dry place.
• Refold your saree every few months to avoid creasing and to maintain the zari’s shine.
• For cottons and linens, gentle handwash is recommended.

Q: How do I remove starch from a saree?
A: Soak the saree in cold water for 30 minutes and rinse gently. For heavy starch, add a small cup of white vinegar while soaking, then rinse and steam iron.

Shipping & Delivery

Q: Does ZAMUNA ship across India?
A: Yes, we offer Pan-India shipping. All prepaid orders come with free delivery. COD orders carry a minimal handling fee.

Q: Does ZAMUNA ship internationally?
A: Yes, ZAMUNA delivers worldwide through trusted partners like DHL, FedEx, and Aramex. International shipping charges and timelines are displayed at checkout.

Q: How long will my order take?
A: We process most orders within 2–4 business days. Delivery timelines:

• Domestic (India): 5–10 days
• International: 7–15 days depending on location

You will also receive real-time order tracking updates.

Returns & Exchanges

Q: What is the ZAMUNA return policy?
A: We accept returns if requested within 48 hours of delivery. Exchanges are available within 7 days for unused and unstitched sarees. Customized orders (stitched blouse/fall/edging) are non-returnable.

Q: Can I return a stitched blouse or customized saree?
A: Unfortunately, customized items cannot be returned. To avoid sizing issues, our blouses are stitched with extra margins for minor adjustments.

Payments & Security

Q: What payment options are available?
A: We accept all secure payment methods:

• Credit & Debit Cards
• Net Banking
• UPI & Wallets
• Cash on Delivery (India only)
• EMI on select banks & cards

Q: Is my payment secure?
A: Yes. All transactions on ZAMUNA are protected with industry-standard encryption and secure payment gateways.

Customer Support

Q: How do I contact ZAMUNA?
A: You can connect with us anytime via:

• WhatsApp Support
• Email: support@zamunalifestyle.com
• Phone: +91-7698734655

Our ZAMUNA Style Advisors are available to guide you with purchases, styling, and order assistance.

Luxury Packaging

Q: How is my saree packaged?
A: Every saree arrives in our signature Zamuna luxury box, wrapped with care to reflect elegance and exclusivity. The packaging is perfect for personal indulgence or gifting – making your unboxing experience as special as the saree itself.

✨ The ZAMUNA Promise: Every saree, every order, and every interaction is a reflection of our commitment to luxury, authenticity, and trust.